Location: On-site: Macungie, PA
Type: Full-time
Reports to: Founding Director

Position Overview:

The Head of Operations is a hands-on operator responsible for day-to-day execution across Finance & Accounting, Program Operations, Development, Facilities, HR,  IT, Legal, Office Admin, Campus Store, and Service (volunteers, etc). This role drives reliable results, establishes & ensures processes, enforces SLAs, and builds accountability. The emphasis is on running the core functions: operating a budget, moving gifts through the pipeline, keeping spaces and systems ready, and ensuring programs launch on time. They will work directly with the Founding Director to execute the organization’s vision. 

Core Responsibilities

Finance & Accounting

  • Oversee our Accounting & Finance team with support of the Board

  • Partner with the Board to establish & execute on annual budget

  • Manage vendor onboarding, contracts, and purchasing; enforce approval workflows and internal controls.

Development 

  • Oversee our Development team

  • Build & execute a diverse Development strategy

  • Maintain donor CRM data hygiene, lists, and dashboards

  • Execute campaign logistics (Ramadan, year-end, special appeals): lists, landing pages, and post-campaign reconciliation with Accounting

Facilities & Campus Operations

  • Oversee & manage Facilities team

  • Maintain & upkeep on facilities including main property, dorms, and additional real estate.

  • Support event setups and tear-downs, maintain supply inventories.

  • Operate Campus store

Information Technology

  • Administer Google Workspace and core apps: provision/deprovision within 24 hours; permissions governance.

  • Maintain device/asset inventory, backups, and baseline security

  • Triage IT requests; escalate to external support as needed

Program Operations

  • Oversee the Programs team

  • Execute on diverse set of programs (annual, retreats, summer retreat, etc)

  • Coordinate Volunteer team 

Management & Cadence

  • Lead a daily/weekly ops cadence (huddles, ticket/issue review, SLA tracking).

  • Enforce SOPs and checklists; update only when needed to remove friction.

Qualifications

  • 7–10+ years in operations/administration (nonprofit, education, or mission-driven environment preferred).

  • Proficiency with Google Workspace, accounting software (e.g., QuickBooks Online), and a donor CRM.

  • Process and systems orientation; ability to enforce SLAs and controls.

  • Clear written communication; steady follow-through; sound judgment and confidentiality.

  • Ability to operate in ambiguity.

  • Calm & steady temperament.

How to Apply 


When you click “Apply,” your email browser will open automatically. Please attach your CV and cover letter, then send your application to hr@almaqasid.org